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March News

March News

Covid: we would like to remind you that at Level 1, we are still required to have patients sign in at Reception or use the manual tracer of the QR code.

Any patient with respiratory/sore throat symptoms, should call first and discuss their condition with a nurse. The nurse will do an assessment over the phone and if you need to be seen at the practice, you may be asked to wait in the car. If you meet the Ministry of Health criteria, a free COVID swab will be offered at the Centre. The criteria is subject to change. If you need to see a GP, this will be arranged, and you will be asked to wear a mask. Results of COVID swabs are texted to you as soon as they become available.

If you have a medical emergency or are acutely unwell, please call 111.

You can book a consultation by calling us or alternatively booking online via our website and going to “Manage My Health (MMH)”. You can also use this portal to access lab results and request prescriptions. If you need assistance to register, please contact our reception team who will be happy to help. If you have any issues with MMH, contact NZsupport@mmhglobal.com

Please note fees for phone consultations are the same as regular consultations.

Phone Calls to nurses: nurses will take your phone call if they are available. Otherwise, please leave a message and you will be called back in a timely manner. It is much appreciated that if you leave a message asking for a call back, to remain available to answer the phone.

Test results: can take some time to be available and are reviewed by the Doctor. You will be contacted if further action is needed. They can be viewed on Manage My Health as well.

Please, arrive on time as your Doctor may not be able to see you if you are late. If you are not able to make it to your appointment, please cancel at least 2 hours prior, so another patient can utilise that time slot. Otherwise, there may be a charge for non-attending.

Appointments: are 15 minutes to cover 1 or 2 issues. If you have more issues, please book 2 appointments (this will incur an extended consultation fee).

Contraception: we have a variety of options available that may meet your requirements, please phone to make an appointment with a Doctor to discuss further.