Our telephones are answered in house 8.30am to 5pm Monday-Friday (excluding public holidays) outside these hours they will be answered by our Medical After Hours Team.
Closed public holidays for after hours care visit the 24 Hour Surgery which is located at 401 Madras Street or in an emergency call 111.
Consultations are by appointment only.
Appointments can be made online. If you cannot see an appointment on the day and you feel it is urgent please phone us, our nurses will triage your call and assess. Please note: Online bookings are only for standard appointments. Please phone 03 3896655 for extended appointments e.g Removal of lesion, Punch biopsy, Mirena, Jadelle, IUCD, Immunisations and Nursing Services.
If you have an urgent health need we will try to accommodate you that day.
If you have a health emergency we will see you immediately but may divert you to Hospital or 24 Hour Surgery if you require more specialized services.
Our standard consultation time with a doctor is 15 minutes for one patient. This time allows approximately 12 minutes to review your health concerns with you, leaving the remaining time to finish your notes and paperwork. This is enough time to safely review up to 2 health concerns, including prescriptions.
Standard consults can be booked online through Manage my Health.
If you feel that you will need more time and/or have many health concerns to discuss please call our reception team to arrange an extended consult. (Additional fees apply)
If a standard consult is booked and you arrive with a list of concerns, the doctor will ask you to prioritize your concerns at the time and rebook at a later date for the remaining concerns. This helps us keep to time and provide quality care for all of our patients.
Please call reception ahead of time if you are going to arrive late to your appointment. If you arrive late you may be asked to reschedule your booking.
We do understand life can get busy, we do ask for at least 2 hours notice if you are no longer able to attend your booking. This allows us to offer the appointment to another patient needing to be seen on the day. Not giving us 2 hours notice will result in the full consult fee being charged to your account. This applies to all patients including children under the age of 14.