Our telephones are answered in house 8.30am to 5.30pm Monday-Thursday & 8.30am-5pm Fridays (excluding public holidays) outside these hours they will be answered by our Medical After Hours Team.
Closed public holidays for after hours care visit the 24 Hour Surgery which is located at 401 Madras Street or in an emergency call 111.
Consultations are by appointment.
Appointments can be made online. If you cannot see an appointment on the day and you feel it is urgent please phone us, our nurses will triage your call and assess. Please note: Online bookings are only for standard appointments. Please phone 03 3896655 for extended appointments e.g Travel, Removal of lesion, Punch biopsy, Mirena, Jadelle, IUCD, Immunisations and Nursing Services.
If you have an urgent health need we will try to accommodate you that day.
If you have a health emergency we will see you immediately but may divert you to Hospital or 24 Hour Surgery if you require more specialized services.
Please help us by telling the receptionist if your problem is urgent or you need extra time. As a general rule a consultation is allocated 15 minutes, should you have more complex needs you are encouraged to book a double appointment. This helps us keep to time for all patients and ensures that you get the best quality healthcare.
Standard appointments are scheduled for 15 minute intervals. It is usually only possible to deal with a maximum of two problems in that time. If you think you will need longer please remember to book a double appointment. Double appointments may be booked online. While a double appointment may be more expensive, it is often better to give problems the time they need.
Be sure to tell us if you are making an appointment for immunisations, liquid nitrogen, minor surgery or other procedures, or complex insurance medicals.
At times we may run late due to urgent or complicated patient problems and we ask for your understanding. Please, if you are running late, call us. We encourage you to have your own doctor at the medical centre. However, if necessary, you can see one of the other doctors who will have access to your medical record.